Shipping policy

Shipping from Mexico

Sobrados World ships from Mexico to destinations available at checkout.

Processing Times

Orders are typically processed within 2–5 business days.

Processing time is separate from shipping transit time.

Shipping Rates & Delivery Times

Available shipping methods, rates and estimated delivery times are calculated at checkout based on your destination and selected shipping method.

Delivery estimates are provided by the applicable carrier and may be affected by circumstances outside our control.

International Orders, Customs & Duties

International orders may be subject to customs duties, import taxes or other charges upon arrival.

These charges are determined by local authorities and are the customer’s responsibility.

Customs clearance may also affect delivery times.

Tracking & Delivery

When tracking is available, tracking information will be provided after your order has been dispatched.

Delivery estimates may be affected by customs clearance, carrier delays or other circumstances outside our control.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order needs to be shipped again because the address provided was incorrect or incomplete, additional shipping charges may apply.

Shipping Issues

If your order arrives damaged, appears to be lost in transit, or you receive an incorrect item, please contact us through our Contact page so we can review the case and help resolve it.

Need Help?

For questions about shipping, please contact us through our Contact page.