FAQ

You can shop the international collection through this online store. For purchases within Argentina, use our Argentina Store link in the footer. You can also visit our Stores page to find authorized retailers.

No. You can check out as a guest. Creating an account makes it easier to review orders and save your details for future purchases.

The displayed currency depends on your selected market. Checkout shows the final currency and total before payment. Your bank or payment provider may apply its own exchange rate or international charges.

Contact us as soon as possible through the Contact form with your order number. We will try to help, but changes or cancellations cannot be guaranteed once processing or dispatch has begun.

Check your card details, billing address and available funds. You can also try another method offered at checkout or contact your card issuer. Sobrados World does not receive or store your complete card details.

Yes. Enter the code in the corresponding checkout field. Promotions may have specific dates, products, markets or minimum-spend conditions. If a code does not apply, review its conditions and spelling.

Check spam, junk and promotions, and confirm that the email used at checkout is correct. If payment was approved but no confirmation appears, contact us with your name, email and payment evidence so we can locate the order.

Contact us immediately with your order number and complete corrected address. We can update it only if the order has not yet been processed or handed to the carrier.

This may happen due to unavailable stock, failed payment authorization, incomplete details, a manifest pricing error or security checks. If the order was charged, the relevant amount is refunded to the original payment method.

We cannot guarantee this because each order begins processing separately. Contact us as soon as possible and we will check whether it is still operationally possible.

Yes. All Sobrados sunglasses feature UV400 protection. Polarized styles are specifically identified on their product page.

Yes. Our designs are made to be worn beyond gender labels. To choose your fit, review the measurements and photographs on each product page.

Every pair of sunglasses includes a Sobrados protective case and a microfiber cleaning cloth.

Clean them with the microfiber cloth, store them in their case, and avoid chemicals, extreme heat, or placing the lenses face down.

Shop only through Sobrados World, our Argentina Store, or authorized retailers listed in Stores. We cannot guarantee products purchased from unauthorized resellers.

Some styles may return while others are limited editions. If the product page offers a restock notification, register your email. Joining the list does not reserve stock or guarantee a date.

Sobrados World orders are prepared and dispatched from Mexico.

Yes, we ship to destinations enabled in Shopify. Enter your address at checkout to see the available options, carriers, rates and estimated delivery times for your location.

Cost and timing depend on destination, service and order size. Checkout calculates the available information before payment. Delivery times are estimates and may vary due to customs or carrier circumstances.

Only when checkout expressly says so. Otherwise, the destination country may charge taxes, duties or import fees, which are the customer’s responsibility.

Once your order ships, you will receive an email with the available tracking information. Check your spam or promotions folder too. If you need help, contact us with your order number.

Tracking may take time to update after dispatch or during customs. If it says delivered, check with household members, reception and safe locations. If it is still missing or has not moved for several business days, contact us with your order number so we can review it with the carrier.

Yes, subject to the timeframe and conditions in our Returns & Exchanges Policy. The item must remain unused and undamaged with its original tags, accessories and packaging, unless defective or otherwise protected by applicable law.

Send your order number, a description, and photographs of the item and packaging through the Contact form. We will review the case and provide the appropriate solution.

Once a return is approved, the refund is issued to the original payment method. The time required for it to appear depends on your bank or payment provider.

The Gift Card is digital. It is delivered by email to the selected recipient and requires no physical shipping.

It can be used only at Sobrados World online by entering the code at checkout, until the available balance is spent. It cannot be redeemed for cash except where required by law.

Check spam and promotions and confirm the recipient email is correct. If it still does not appear, the purchaser should contact us with the order number so we can verify digital delivery.

We work with selected retailers, concept stores and partners. Complete the Wholesale form through the footer link or “Become a Retailer” at the end of Stores. We will review your proposal and contact you if there is a potential fit.