Returns & Exchanges Policy

14-Day Returns & Exchanges

If you would like to request a return or exchange, contact us within 14 days of receiving your order.

Eligibility

To be eligible for a voluntary return or exchange:

  • the item must be unworn and unused;
  • the item must be in its original condition;
  • original packaging must be included;
  • the request must be made within 14 days of delivery.

Items that do not meet these conditions may not be accepted.

Sale & Final Sale Items

Sale and Final Sale items are not eligible for voluntary returns or exchanges where exclusion is permitted by applicable law.

This does not affect any mandatory consumer rights, including rights relating to damaged, defective or incorrect products.

Exchanges

For voluntary exchanges requested by the customer, the customer is responsible for:

  • the cost of returning the original item; and
  • the shipping cost of the replacement item.

Replacement items are subject to availability.

Do not send any item back before receiving return instructions from Sobrados.

Returns & Refunds

For an approved voluntary return, return shipping costs are the customer’s responsibility.

Original shipping charges are non-refundable where permitted by applicable law.

Once the returned item has been received, inspected and approved, the refund will be issued to the original payment method.

Refunds are processed within 10 days after the returned item is received, inspected and approved.

Banks and payment providers may require additional time for the refund to appear.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible through our Contact page.

Please provide:

  • your order number;
  • a description of the issue;
  • photos showing the problem when applicable.

When the issue is confirmed to be Sobrados’ responsibility, Sobrados will cover the applicable shipping costs required to resolve it.

International Returns & Exchanges

For voluntary international returns or exchanges, customers are responsible for the applicable return and replacement shipping costs.

Customs duties, import taxes and other charges paid to local authorities are not refundable by Sobrados.

How to Request a Return or Exchange

Contact us within 14 days of delivery through our Contact page and include:

  • your order number;
  • the item you wish to return or exchange;
  • the reason for the request;
  • photos when the item is damaged, defective or incorrect.

Do not ship any item back before receiving return instructions from Sobrados.

Mandatory Consumer Rights

Nothing in this policy limits or excludes any mandatory consumer rights under applicable law. Where local law provides more favorable rights, those rights prevail.